Our online wine sales are handled by our distribution partner Exclusive Vines Pty Ltd, (License Number LIQP770010139). All payment processing will show as Born & Raised Wines.
1. Wine Delivery & Shipping Details
Born & Raised Wines are delivered with BAM Wine Logistics (or their agents), Fastway or Australia Post to ensure a reliable and efficient delivery service. If you are not at home to accept delivery, Australia Post, Fastway or BAM will leave a card for collection from your nearest post office.
All deliveries must be signed for by a person over the age of 18 years. If the wine couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the wine is unable to produce appropriate ID, unfortunately the couriers will be unable to leave the wine. Wine will not be left unattended.
Wines cannot be delivered to a P.O Box address. Deliveries cannot be made on weekends or public holidays.
Please contact us if you have any delivery concerns or if you need to make alternative arrangements.
2. Pricing & Delivery Costs
All prices stated on this website are in AUD and include all relevant taxes. Shipping prices are added to your total purchase price at the rates detailed below. Please contact us for International Shipping prices. Freight prices are per case (6 pack or dozen) to minimise breakages during transit.
3. Customer Service
We ship from our Sydney based warehouse and aim to dispatch your order the following day from placement. Please allow 2 – 5 working days for delivery to capital cities and 5 – 10 days for regional areas. Customer service is important to us; if we foresee a problem with your delivery we will contact you to discuss it. The above times are guidelines only and may be faster or slower depending on your location. Please contact us if you have a delivery deadline as we may be able to organise an alternative method of delivery.
4. Delivery Requirements
- Please include clear delivery instructions and a phone number on all orders.
- Wine damaged in transit will be returned to Born & Raised Wines and we will contact you to make alternative arrangements.
- Undeliverable wine will be returned to Born & Raised Wines and we will contact you to make alternative arrangements.
5. Online Orders Security
We have implemented security measures designed to provide the peace of mind you should expect when purchasing goods over the internet. Your credit card details and other sensitive information is protected using Secure Socket Layers (SSL) technology. For addresses beginning with HTTPS, all information sent to this site is encrypted, protecting it from interception by unintended recipients.
To view details of our security certificate, please click on the Global Sign logo on the Check Out page.
Security: business identity authentication, strong 256-bit encryption, 2048-bit root
- Assurance: $250K USD warranty, GeoTrust dynamic True Site Seal trustmark
- Convenience: issued in 1-2 business days, 1-4 year validity options
- Cost-effective: unlimited server licenses, unlimited free reissues for certificate lifetime
- Universality: support for more than 99% of browsers and most mobile device browsers
- Bonus: secure domain.com for free when you order www.domain.com
- Multiplicity: UC/SAN / Multi-Domain options available